How mHealth promises to revolutionize consumer engagement (resulting in higher patient satisfaction)?

In the past decade, the number of smartphone users has expanded exponentially. It is a common sight, a smartphone user utilizing the health monitoring devices with integrated cellular connectivity. With smart devices and wearable technology becoming a part of everyday fitness regime, the combined market of mobile health apps, mobile solutions is estimated to rise up to $22 billion by 2019.

The use of the mHealth application in the healthcare sector has changed the care delivery. It has been commonly observed that the organizations that have implemented mHealth technology saw a significant patient satisfaction increase, compared to the others.

In this article, we tried to give you an overview of the mHealth technology and how it will help you to improve the overall experience of a patient.

Understanding the mHealth and its application

Mobile health provides medical and public health assistance supported by mobile devices such as mobile phones, tablets, and wearable technology. It includes the application of telecommunication and digital technology for the delivery of health care and health information.

The most successful application of the mHealth is to educate the user about preventive health care services. However, it has been implemented for disease surveillance, treatment support, epidemic outbreak tracking, and chronic disease management.

To understand how mHealth is transforming the lives of patients and health care providers here are some common digital health applications:

  • Education and awareness about the health-related topics
  • Diagnostic and treatment support for chronic disease
  • Disease and epidemic outbreak tracking
  • Healthcare supply chain and administration management
  • Remote data collection for the research purpose
  • Remote monitoring of the patient
  • Healthcare worker telecommunication and training
  • Access to quality care through telehealth/telemedicine
  • Chronic disease management

mHealth is becoming a popular option among the patients and healthcare professionals, therefore, many healthcare organizations are currently implementing, or have plans to implement mobile health applications and the organizations who have already implemented it are aiming to increase their digital health use in the next two years.

Here are some facts about the mHealth implementation plans:

  • 56% of organizations want to use digital health in providing better health care to patients
  • 72% percent of organizations want to implement mHealth for better employee management
  • 63 % of organizations want to implement in administration offices

Implementation of mHealth will lead to better consumer engagement

mHealth implementation across the healthcare sector will result in an unparalleled efficiency across the healthcare, providing consumers health solution through mobile devices in a cost-effective manner.

Patients can now get health education, treatment adherence contact healthcare providers or organize transport via a tap on their mobile phones.

All the information needed by healthcare providers such as updated clinical guidelines, collaborate with colleagues, data analysis, diagnostic support, and interact with clients is possible digitally.

Healthcare awareness campaign can be run through mobile devices which have proven to influence the behavior of the users in a manner superior to radio and television campaigns.

Remote data collection is facilitated, reducing the health information gap resulting in impactful and effective public health initiatives, better allocation of the resources appropriately, and optimize policies and programs.

Chronic care management is supported via Smart Alert Systems that notify physicians via a cloud-based platform if a patient is not adhering to the prescribed medications or requires intervention.

Access to quality care is facilitated through technology

mHealth is the future?

We can’t say that there are no challenges in front of mobile healthcare, but we can’t deny that the future looks promising. The transition will take time but mHealth will become a very significant part of the healthcare process.

If you are looking to know how could having a mobile healthcare app can benefit your organization and how it can become part of a patient’s care? We will be more than happy to guide you through it.